The Senior Director, HR must proactively build and maintain trust-based, productive relationships with the COO and the Management Team by providing insightful advice and recommendations on HR practices, systems, culture, and HR matters. An important aspect of this role is serving as a champion of cross-functional and geographic cooperation and shared practices. Relying on strong functional expertise, the Senior Director, HR will recommend and oversee programs, policies, and benefits across the employee lifecycle to support a healthy, positive culture and a unified team, while also ensuring that all programs, management, and employee actions are consistent with policies and in compliance with employment laws and applicable regulations.
EF places a high priority on ensuring employees receive prompt support in managing their workplace needs, from benefits questions to grievances and legal matters. The Senior Director, HR must maintain strong, trust-based relationships with employees, creating safe and confidential ways to provide advice, counsel, and support in resolving issues, disputes, and other sensitive matters. They will support ongoing efforts to encourage effective, fair feedback processes to support well-being, learning, and growth. Particular emphasis should be placed on strategies to support remote staff. This is a growing percentage of EF staff and the Senior Director, HR will guide EF’s learning journey on how best to serve, include, and support a multi-cultural, multi-site organization.
Recruiting, Onboarding, and Retention
Building a culture that is inclusive, diverse, and equitable is a top priority for EF and requires a cohesive strategy for recruiting and onboarding staff that is committed to EF’s mission. The Senior Director, HR will work alongside the DEI team to develop and implement recruitment practices with a DEI focus, including recruitment protocols, interviewing guidelines, evaluation methods, training for hiring managers, and onboarding. Modeling EF’s values of learning, accountability, service, and ownership, the Senior Director, HR will promote respect, consistency, and connectivity and ensure systems and practices meet staff needs and organizational goals.
Talent Development and Coaching
The Senior Director, HR manages efforts to support professional development and pathways for all staff to continue to learn and grow throughout their tenures at EF. This includes assessing needs and developing and implementing a curriculum to meet them. EF has many first-time managers and the Senior Director, HR will ensure they have the skills they need to supervise, mentor, and develop their teams.
Working with leaders across the organization, the Senior Director, HR will assess performance management approaches and help set criteria for expectations and performance goals. They will lead the refinement of systems including establishing consistent, equitable processes and clear guidelines for all staff to follow.
The Senior Director, HR oversees and regularly reviews all benefits and serves as a primary point of contact for all offices on benefits, and related administrative issues.
Office and Facilities Management
The Senior Director, HR manages the receptionist in the San Francisco office, and oversees office operation standards, and safety procedures. They manage relationships with building administrators and sub-tenants for all offices and play a lead role in opening and expanding remote offices, serving as the first point of contact for support and troubleshooting issues.
The Senior Director, HR will assess EF’s comprehensive compensation practices. Applying their practical experience as well as the latest thinking about best practices that link individual performance to organizational goals and values, the Senior Director, HR will drive recommendations and integration of changes across the whole organization.
Diversity, Equity, and Inclusion
With initiatives underway to strengthen EF’s commitment to DEI, the Senior Director, HR will support the Director of DEI by implementing HR practices that promote an inclusive, welcoming environment for all staff, including remote teams. An early focus will be on revamping the recruitment process to ensure alignment with DEI goals and best practices. They will develop all policies with a DEI lens to ensure these values are core to EF’s practices and culture.
Candidates should bring a minimum of 8–10 years of experience in progressively responsible, hands-on HR generalist roles. Proven success working with and across teams in a high-performing, complex, multi-site organization is essential.
Ideal work experience includes HR leadership roles such as an HR business partner in a philanthropic, nonprofit, NGO, and/or related experience in social purpose companies, the private sector, or government. Certifications such as PHR, SPHR, GPHR, SHRM-CP, or SCP are valued.
The Senior Director, HR role is located in EF’s San Francisco office.